Fine Print

Carpet Cleaning Fine Print

Thank you for choosing Poseidon Cleaning Services for your cleaning needs. We take pride in our work so you can take comfort knowing you’ll receive professional work finished in a timely manner.

We’ve prepared the following to help make your experience with us a pleasure. Please read it carefully.

Our Pricing Policy

We feel it’s important to keep you, our valued customer informed especially on issues such as pricing. Below are guidelines we follow to ensure you’re getting the best value for you hard earned dollar.

Estimate/Quotes

Normally we give verbal quotes over the phone followed by a written work order based on information provided by you. We ask a series of questions that allows us to be very accurate in pricing. Only on rare circumstances will we travel to give an in-home quote. We do this because it helps keep costs down, which in turn keeps our prices down.

Average Room Size

To help keep things simple for you the homeowner, we give estimates by the number of rooms in your home. One Room is any space with a size between 141 sq./feet to 199 sq./feet. Large open rooms such as basement rec-rooms and living/dinning room combos would be considered two, or more rooms. By adding up the number of rooms, stairs, hallways and landings you get cleaned, we can give an accurate appraisal of what it will cost to clean those areas. The exception to this is when the house is very small or very large. In either case we tend to be conservative in our estimate. If we believe it will cost more at the time of cleaning, we’ll let you know how much more before we start, and only proceed with your approval.

Regular Cleaning vs Deep Cleaning Service

Residential carpets should be cleaned on average every 12-14 months. Heavily used carpets in homes should be cleaned more often while lightly used carpets less often. If you exceed the recommended cleaning interval, at minimum, we recommend one or multiple deep cleanings should be done.

The Regular Clean service consists of the standard one or two passes with a steam* cleaning wand. The Deep Clean service is where we use a motor driven rotary tool to scrub the carpets and simultaneously rinse with very hot water.

Carpet Soiling Levels

Since carpet soiling levels are subjective (one person’s clean is another person’s dirty), our posted prices reflect the average level of soiling accumulated in carpets approximated to the recommended duration of time between cleanings. It’s therefore policy that upon arrival and before any work is done, the technician inspects the carpets. The inspection is to ensure the level of service requested is aligned with the expected results. In some cases, the technician may find soiling levels disproportionate from the level of service on the work order. If this is the case, the technician will make recommendations to ensure the expected results are equal to the level of service you wish to pay for.

Important: We never add charges to your order unless we get express permission from you to perform the work.

Special Circumstances

Shown below are examples of special circumstances such as excessive soiling and other irregularities that aren’t included in either the Regular Clean or Deep Clean service.

Excessive Soiling

Carpets by their nature easily trap dry soils and should be vacuumed regularly. High traffic areas may need to be vacuumed daily or more often. Neglected carpets with heavy soil loads deeply imbedded into the carpet fiber will require extra time spent cleaning those areas adding to the cost of the work.

Pet Urine

Pet urine stains and urine odour removal are not included in our regular or deep cleaning service. Nor are they included in our regular odour removal service. Each ‘homeowner/pet’ combination presents a different circumstance in terms of the level of urine that contaminated your carpet. We use our expertise combined with specialty tools to help find and detect pet urine. These tools help evaluate how much specialty cleaning detergents and extra time & effort that will be required to clean the carpet. We give no guarantee that we can find and detect every contaminated area or able to remove 100% of the stain or odor. It is our policy that upon inspection and before any work is carried out that our technicians present the homeowner with the expected results and costs associated to achieve the results you desire.

Odour Removal

Odour removal treatments are designed to remove odours that are imbedded in the carpet fiber. Odour removal is very effective for counteracting and neutralizing odours caused by smoke, food, spilled drinks, perspiration, pet smells and many other common odours. We are not responsible for odours that remain from untreated sources.

Carpet Protectant

Carpet Protectors, ScotchGard™ being the most common, are very useful at protecting your carpet and/or upholstery. Their design helps repel stains and keep your carpets cleaner longer. Think of these treatments acting like a non-stick frying pan>dirt and grime easily comes off and most stains are repelled. Be aware that carpet protectants are not a permanent solution and like everything else are not 100% effective. Over time, vacuuming, daily use, and other factors out of our control will degrade the effectiveness of carpet protectors requiring re-application. Re-application intervals are dependant on how heavily the carpet is used. After every professional clean we recommend carpet protectors be applied.

Difficult Stains and Spots

Our expertise, specialized practices and professional cleaning equipment will get rid of almost all common spots and stains in the cleaning process. We included this in the price of our Regular and Deep Cleaning service. However stubborn visible stains that remain after the cleaning process are not included. Only at your request will we attempt to remove stubborn stains. This does not imply or guarantee 100% stain removal. Success in stubborn stain removal is dependant on the type of carpet fibre, knowing what caused the stain, how long the stain has been there and if the stain was altered in any way by improper stain removal methods. If we believe we can’t improve the appearance of the stain by a factor of 60% or better, we will not attempt to remove it. If we attempt and fail to improve the stain by 60% or better, there is no cost to you.

Re-Surfacing Spots/Stains

Re-surfacing stains and spots are soils that go deep into the top carpet fibers and are embedded in the under-pad and sometimes into the subfloor. Once the top stain is visibly cleaned and removed from the carpet fiber, any remaining soils in the under-pad may slowly backfill where the stain once was becoming visible again. This process may take up to 24 hours before the stain re-surfaces. Because it’s impossible for the cleaning technician to access the level of soiling in the under-pad or subfloor without lifting the carpet, we cannot guarantee the complete elimination of this type of soiling at first attempt. In the event of re-surfacing spots, please notify us immediately. We’ll gladly come treat and re-clean these areas again at a reduced cost. If you fail to contact us after a period of 48 hours after noticing re-surfaced spots, we will be unable to offer you this discount.

Colour and Texture Variance

Pre-existing fading, colour variances and fiber texture variance within the carpet can be caused by damaged fibers from heavy foot traffic, general fibre wear, sun bleaching, poor cleaning habits or permanent staining of any kind. We are not responsible for removing these types of variances and in no-way imply we can.

Bubbles and Ripples in Carpet

Bubbles and ripples in the carpet that appear when the carpet is wet will usually go back down when dry. Bubbles and ripples that remain after the carpets have dried is a sign of poor carpet installation. The carpet will need to be re-stretched. Contact us at 1-844-922-5587 or your local carpet installer for a quote on this service.

Weather & Temperature

We operate through all seasons including winter. We rarely re-schedule due to weather. However when there is an unusual event such as prohibitively cold weather we will call as soon as we can to re-schedule.

Cancellation Policy

We reserve the right to cancel your appointment at anytime for any reason. Any payments received from you will be fully refunded. We will accept cancellations from you up 24hrs before the appointment. Late cancellations are subject to a cancellation charge. You must receive a confirmation of cancellation. Where appointments are re-scheduling, cancellation charges do not apply.

Terms of Payment

Payment is due upon completion of cleaning. Overdue accounts will be charged 2% per month. For other payment arrangements please contact customer support 1-844-922 5587.

Types of Payment

Our mobile payment terminal accepts all major credit cards and debit cards. We do accept cash, but for the safety of our technicians we don’t carry a large float of cash/coins and therefore may not have the exact change for you.

Preparing for Our Arrival

Special Requirements

Please advise your Cleaning Technician upon arrival about any special requirements on moving your furniture such as weak legs, loose tops, etc. Or contact our office before hand at 1-844-922-5587

Vacuuming

A thorough vacuuming of your carpets is recommended but not required (especially your high-traffic areas) before we arrive.

Curtains and Draperies

Please pin up any full-length curtains or draperies so that they will be at least 6 inches from the carpet.

Small Furnishings

Any small pieces of furniture such as dining room chairs, magazine racks, etc. that you can remove from the carpet before we arrive will let you enjoy your sparkling clean carpet sooner.

Heavy Furnishings

Heavy furniture (china hutches, entertainment centers, etc.) can’t be moved unless completely emptied before we arrive of all breakables. However, the carpet underneath these items can be hand cleaned where there is sufficient space or we can edge right up to the base.

Stains & Spots

Please bring to your Cleaning Technicians attention any spots or stains which may require special techniques. If you can let your Technician know what caused the stain, it will greatly help in the success of removing the stain. We have specialized spot removal agents for different stain types.

Family Pets

For your pet’s peace of mind (and ours!) please put them in a safe place where our cleaning won’t disturb them.

Odours

We do everything possible to reduce or eliminate odours. However, due to depth of contamination, 100% success may not be attainable. Also, for a few days after cleaning you may notice an elevated odour due to higher humidity levels.

After Cleaning Special Care

Please leave your plastic “tabs” and blocks under your furniture for 24 hours after cleaning. If it is physically difficult for you to remove the tabs, please call us and we’ll hel
For your children’s and pet’s safety please don’t t let them crawl or lay on the carpets until they are completely dry.
Some deep-set oily and protein stains will be removed during cleaning, but over a period of time they may “resurface” from your carpet backing and p If this happens, just give us a call. We have a special reduced rate for these stubborn “re-occurring stains”.

FAQ

How long does it take for the carpet to dry?

The factors that influence drying times are ambient humidity levels, how well ventilated each room is, how well ventilated the home is, ambient temperature inside the home and air circulation.

On average carpets typically take 4-6 hours to dry, but can take up to 24 hours.

To keep drying times as low as possible, we recommend to elevate temperature is slightly, ventilate the room as much as possible and keep the air circulating by a fan or any other means.

When can I walk on my carpet?

When carpet protector is applied, 3-6 hours after application light walking on the carpet is allowed. For best results refrain from walking on the carpet until completely dry.

When carpet protector has not been applied light walking on the carpet is allowed without adverse effects immediately after cleaning. Keep in mind we groom the carpet for it to dry faster. Walking on it will flatten the fiber which lengthens the drying time. Also walking on a damp carpet increase the likely hood of premature resoling, especially when dirty footwear is used. Pets and kids should refrain from lying on the carpet until completely dry.

Do you move heavy or large furniture?

Yes and No. Heavy furniture (china hutches, entertainment centers, etc.) can’t be moved unless completely emptied before we arrive of all breakables. Items such as beds and large dressers where there is no room to move them too, or if there is a risk of damage will not be moved. However, the carpet underneath these items can be hand cleaned where there is sufficient space or we can edge right up to the base.

Does Poseidon Cleaning Services Clean Area Rugs?

Yes we clean most area rugs in situ. For specialty area rugs we can arrange to have them sent away to where they are cleaned with the appropriate techniques.

Does Poseidon Cleaning Services Clean Furniture & Upholstery?

Yes we do. For the best clean we use the same powerful equipment to clean your fine furnishings as we use to clean your carpets. The difference being the specialty cleaning solutions and hand tools are specific to upholstery cleaning.

Does Poseidon Cleaning Services have truck mounted machines or portable?

Actually, we have both.

Are truck mounted cleaning machines better than portables?

This question is like asking if a car or bicycle will get you across town. The answer is yes but one will do it more efficiently. The same for cleaning equipment. For truck mounts the vacuum and hot water source are in the truck. This means that long hose runs from the truck are brought through you front door and routed throughout the home to clean the carpets or furnishings. These much longer hose runs (hundreds of feet) require extremely powerful vacuums and water pumps to get the job done. As for portables, the vacuum and hot water source are contained in small portable unit that is brought into your home. Typical hose runs for a portable unit are 25 feet. The unit is moved from on area to another to perform the cleaning task. Because the portable is less powerful it may take longer to achieve the same result compared to a truck mount. However, in both cases the level of clean achieved is a consequence of how competent the cleaning technician is, not how big the equipment the technician used.

How long will it take to clean my carpets?

Times vary depending how soiled the carpet is, what services you purchased and how much furniture there is to move. On average expect 20 to 30 minutes per area/room.

Does carpet cleaning kill fleas?

Although carpet cleaning will kill fleas, for many reasons it is not the recommended method. We recommend a qualified Exterminator to help with this issue. After the Exterminator is finished would be a good time for a professional carpet cleaner clean your carpets.

Why do carpet cleaning prices vary from one company to another?

When comparing prices, ensure to ask a lot of questions so you get the value you deserve and can afford. Just like doctors & lawyers, all carpet cleaning companies are not equal in ability. However, when you need one, paying litte more for the best is generally worth every penny!

*the term steam cleaning is frequently used by layman in the carpet cleaning industry. Although little to no stream I generated in the cleaning process the term is used interchangeably with hot water extraction. Hot water extraction is considered the most effective method for cleaning carpets and fine furnishings.

Auto Detailing Fine Print

Thank you for choosing Poseidon Cleaning Services for your cleaning needs. We take pride in our work so you can take comfort knowing you’ll receive professional work finished in a timely manner.

We’ve prepared the following to help make your experience with us a pleasure. Please read it carefully.

Our Pricing Policy

Vehicle Sizes

Cleaning a small vehicle will cost less than cleaning a large vehicle. Therefore personal use vehicles are broken down into three size categories:
1. Cars & small sub-class trucks
2. Small SUV’s & class 1 trucks (class 1 trucks are commonly designated by the following: F150, 1500 Series, etc…)
3. Large SUVs, vans and class 2 trucks (class 2 trucks are commonly designated by the following: F250, 2500 Series, etc…)

Vehicle Soiling Levels

Since vehicle soiling levels are subjective (one person’s clean is another person’s dirty), our posted prices reflect the average level of soiling found in vehicles. It’s therefore policy that upon arrival and before any work is done, the technician inspects the vehicle. The inspection is to ensure the level of service requested is aligned with the expected results. In some cases, the technician may find soiling levels disproportionate from the level of service on the work order. If this is the case, she/he will make recommendations to ensure the expected results are equal to the level of service you wish to pay for.

Important: We don’t add charges to your order unless we get express permission from you to perform the work

Below are some examples of excessive soiling or other irregularities that aren’t included in cleaning packages where extra charges will apply.
• Vehicles used for commercial use (give us a call to find out about commercial vehicle pricing)
• Heavy mud on vehicle (i.e. from mud-running)
• Excessively dusty vehicle interiors (i.e. from driving down a dirt road with windows open)
• Feces and/or vomit in vehicle
• Dog hair removal
• Major interior spills
• Major odours (i.e. Tobacco smoke)
• Staining
• Gum removal
• Paint overspray
• Dirt filled truck boxes
• Asphalt and/or tar overspray

Preparing for Our Arrival and Other FAQ

We need a spot to work and park

We bring a van full of professional cleaning and detailing tools and need a place to park. Please ensure there is adequate parking for us. Also, please have an area free of clutter where we have room to work around your vehicle, preferably a clean flat surface.

We need your keys

The cleaning technician needs the vehicle keys for the following reasons:

to unlock the steering wheel and gear shifter to move and clean in and around those areas.
to unlock the doors if they accidentally get locked
to turn off the alarm if it goes off
And if necessary, to move the vehicle to a more suitable place to work on it

Please remove your personal items from the vehicle

For us to do a thorough job, we require all personal belongings be removed. We ask that you prepare the vehicle by removing your belongings. Don’t forget the following areas: trunk, console, back seats, side compartments, truck boxes, and glove boxes.

If you forget to remove your personal belongings we will remove them for you, but not in an organized manner. We will indiscriminately place your stuff in plastic bags and put them back in your vehicle for you to re-organize. If there is an excess of clutter for us to deal with a surcharge will apply.

If you would like for us to replace your items in an organized manner, please let us know so we can allocate the proper time and adjust the invoice accordingly.

Vehicle Floor Mats

Our packages include a thorough detail of one set of floor mats. Either winter or summer, its your choice. By default, if both winter and summer floor mats are in the vehicle we will detail the summer mats. The winter mats will quickly get sprayed, but not detailed. We will gladly detail an extra set of floor mats for you, just inform our technician and he will adjust your invoice accordingly.

Weather & Temperature

We rarely re-schedule due to weather. On rainy days we erect a portable shelter. However, we don’t operate in storms or torrential rain fall.
We operate through all seasons including winter until temperatures reach -10 degrees Celsius. Temperatures below -10 become inefficient and cost prohibitive.

Baby Seats

We do not remove baby seats left in the vehicle unless explicitly asked by you, the customer. We carefully clean around them being mindful of the safety latches. We vacuum the baby seats to remove crumbs. If by request, we do remove the baby seats, under no circumstances do we re-install them. They will be placed neatly in the back seat.

Don’t forget to ask your cleaning technician about our baby seat shampooing and disinfecting service. A sanitized baby seat helps keep your baby healthy during those vulnerable years.

Cancellation Policy

Terms of Payment

Payment is due upon completion of cleaning. Overdue accounts will be charged 2% per month. For other payment arrangements please contact customer support 1-844-922 5587.